neonstudio client guide

How your project portal works.

Everything for your project is in one place: what we are building, your feedback, what we need from you, your files and your invoices. Here is how to get in, and how to give us feedback.

Getting in

1. Your invite. We email you an invite. Press Open your project. That link works once, for 7 days.
2. Coming back. Go to neonstudio.ai/portal and type your email, then press Email me a sign-in link. We email you a fresh link each time; it works for 20 minutes. There is no password to remember. If your email is a Google account, Continue with Google signs you straight in.
3. Keep it handy. Bookmark neonstudio.ai/portal, or add it to your phone's home screen.
4. Your team. Everyone signs in with their own email, so we know who said what. Ask us to invite them.

Link expired, or no email? Ask for a new link on the sign-in page and check your spam folder. Still stuck? Write to info@neonstudio.ai.

Your home

• Needs you lists what is waiting on you, across every project.
• Each project has a card. Open it to see the work and give feedback.
• To do lists what we need from you, like a logo, a photo or an answer.
• Create is where you ask us for anything, send files or book a call.
• Your account menu has Guides: short tours on the real pages. Run any of them again whenever you like.

Feedback on pages

Open a project and its Site tab. The page shows exactly as it will look. Pick Desktop, Tablet or Phone above it to see each size.

1. Pick a tool on the left.
   • Browse uses the page as normal: scroll, click, open menus.
   • Comment pins a note. Click a spot, or drag to mark an area.
   • Draw circles something, points an arrow at it or sketches the idea.
   • Wording lets you click any words and type how they should read.
   • File pins a photo, a PDF or a document where it belongs. You can also drop files onto the page.
2. Say what should change, in your own words. Attach a file, add a link to a site you like, or record a voice note. Press Post.
3. Keep going across every page. Each note is saved in your round, but nothing reaches us until you send it. You can edit or delete your own notes until then.
4. Send the round when you are done: press Send round in the round bar on the right. Your notes reach us as one list.

A note stays on its spot at every screen size. Press ? in the project for every tool and keyboard shortcut, and Take the tour for a one-minute tour on the real keys.

Ads and creative

• The Ads tab shows every ad. Open one and use the same tools on it.
• On a video, pause where your note applies. The note is kept at that moment.
• Ad copy lists the words that run with the ad. Press Change beside a line to suggest new words.
• Stories and Reels show what the app covers, In feed shows the ad as it appears in a feed, and Compare puts two or three side by side.

Rounds

A round is one list of notes, sent together. It keeps feedback clear for both of us.

1. Send once, at the end. Add everything first, then press Send round.
2. One round at a time. While a round is with us, new notes wait until we deliver it. You can still reply on its notes to add to them.
3. We do the work. We make the changes in the next build and mark each note Done or Won't do, with a line saying what we did.
4. Check it. When the round comes back, the round bar says Back to check. Press Check round, open the new build and read each note.
5. Close it, or reply. If it all looks right, press Looks good, close round. If one change is not right, reply on that note: it moves into your next round.

The Rounds tab shows every round from sent to delivered, and the project's Timeline.

To do and files

• To do is what we need from you. Press Mark done when it is done, or Answer to reply with words, a link or a file.
• Files sends us photos, logos, documents, fonts or video, up to 100 MB each. Press Choose files, say what they are for, and press Send.

Approving

• When a page or an ad is right, press Approve. If it should not go ahead, press Reject and say why.
• Approvals on your home brings up every piece waiting on you, one at a time.
• Your project's admin approves. Everyone else on your team can still comment.

On a phone

Everything works on a phone. Tap to pin a note; the note box opens at the bottom of the screen. For long rounds, a computer is easier.

Questions

Who sees my notes?

Your team on this project, and ours.

Can I change a note after sending?

Reply on it. The reply reaches us with the note.

I sent the round too early.

Reply on its notes to add to them, or keep adding notes: they go into your next round.

Something looks broken.

Pin a note on it and tag it Bug, or write to info@neonstudio.ai.